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Keep a spare set of cartridges, for convenience. If you cannot identify which color cartridge is empty, print a test page via: 1) your printer control panel or 2) via the ‘Test Prints’ button below. If an “Unrecognized Cartridge” or “Replace Cartridge” message appears, you will need to return the suspect ink cartridge to the refill store to have the cartridge re-programmed and weighed. If the ink cartridge has been reprogrammed a 2nd time and the problem persists then the cartridge is likely internally electrically damaged (ink level monitoring circuit) and will need to be replaced. If any streaks or missing colors appear on prints, initiate a “Head Cleaning” procedure, via the printer/computer cartridge maintenance menu. Additional alerts may be displayed the first time you go to print or copy – dismiss the alerts accordingly to resume normal print operations. Press proceed/continue/accept/yes/OK to dismiss this prompt. In some cases you may have to scroll over using the printer’s arrow keys to dismiss the alerts.
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Your printer/computer may display an ink alert message, such as “non-genuine cartridge”.
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Ensure the plug/septum is firmly seated or cartridge leaking may occur. Remove orange/black protective cap and insert cartridge into your printer.ĭO NOTremove small round black rubber plug/septum on cartridge top. Please refer to Usage Tips below to rule out additional variables. ATTENTION: If you had a cartridge refilled and an “Unrecognized Cartridge” or “Replace Cartridge” error message ( Red X) appears you may need to return the suspect ink cartridge to the refill store to have the cartridge re-programmed (on the rare occasion, the cartridge chip may not get properly re-programmed).